DirecTV Return Policy

Explore DirecTV's return policy, covering equipment returns, service cancellations, and steps to easily return items within the allowed time frame.

Understanding DirecTV's Return Policy

DirecTV allows customers to return equipment, cancel service, or both. However, the specifics of how and when you can return items depend on your situation. Here's a breakdown of the main components of the DirecTV return policy:

Return of Equipment

If you decide to cancel your DirecTV subscription or upgrade your equipment, returning the equipment in a timely manner is crucial. DirecTV requires that all equipment, including satellite receivers, remote controls, cables, and power adapters, be returned within 21 days of cancellation.

Steps for Returning Equipment:
  • Pack the Equipment: When you cancel your DirecTV service, you'll receive instructions on how to return your equipment. Be sure to pack all items securely in their original packaging, including any accessories like remotes or cables.
  • Shipping: DirecTV provides a pre-paid return label, making it easy to return your equipment by mail. Simply drop it off at any UPS or FedEx location.
  • In-Store Returns: In some cases, you may be able to return equipment directly to a DirecTV or AT&T retail location.
  • Confirmation: After returning the equipment, you should receive a confirmation from DirecTV that your return was processed.
Important Considerations for Equipment Returns:
  • Return Timeframe: You must return all equipment within 21 days from your cancellation date. Missing this deadline could result in additional charges or the inability to return the equipment.
  • Equipment Fees: If you fail to return the equipment, DirecTV may charge you non-return fees, which can range from $45 to $135, depending on the type of equipment. Be sure to follow the return process to avoid these fees.
  • Condition of Equipment: The equipment must be in good working condition when returned. While normal wear and tear is acceptable, damaged equipment might incur extra fees.

Canceling Your DirecTV Service

If you're canceling your DirecTV service entirely, make sure you follow the correct steps:

Steps to Cancel DirecTV:
  • Call Customer Service: To initiate cancellation, you must contact DirecTV customer service. They will walk you through the cancellation process and provide the necessary return instructions for your equipment.
  • Return the Equipment: As mentioned above, return your equipment as soon as possible to avoid late fees.
  • Final Bill: You will receive a final bill that includes any remaining balances or equipment fees.
Early Termination Fees (ETFs):

If you're still under a contract, you may be subject to an Early Termination Fee (ETF). The ETF typically ranges from $15 to $20 per month remaining on your contract, up to a maximum of $480. This fee is waived if you're moving to an area where DirecTV service isn't available.

DirecTV's Return Policy for Damaged Equipment

If you receive damaged equipment, you should notify DirecTV customer service immediately. They will assist you in replacing the damaged items without any additional charges. Keep in mind that damage caused by user error may not be covered, so it's essential to treat the equipment carefully.

Return Policy for Promotional Items

If you received any promotional items with your DirecTV service (such as free devices or discounts), those may need to be returned if you cancel your service within the promotional period. Be sure to check the terms of your promotion to understand if any return requirements apply.

Exceptions and Special Circumstances

In some cases, special circumstances might apply to your return. For example:

  • Moving: If you're moving to a location where DirecTV service is not available, you may be able to cancel without incurring an Early Termination Fee, but you still need to return the equipment.
  • Transfer of Service: If you're transferring the service to a new address or a new account holder, equipment return might not be necessary. Be sure to discuss your options with DirecTV customer service.

How to Avoid Fees

To avoid unexpected fees and complications, here are some tips:

  • Return All Equipment Promptly: Ensure all equipment is returned within the 21-day window.
  • Check the Condition: Make sure the equipment is in good working order and that you have all the necessary parts.
  • Track Your Return: Keep a record of your return shipment or in-person drop-off to ensure there are no issues.
  • Clear Up Any Outstanding Bills: Pay off any remaining balances on your account to avoid delays in your return process.

Conclusion

DirecTV's return policy is designed to make the process of returning equipment or canceling your service as smooth as possible, but understanding the details and adhering to the timelines is essential.